Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
If you place your order by the end of the month, it will be ready by the 15th of the following month.
You can create an account during the checkout process.
Please contact us on 01452 301473 or by e-mail at sales@freedomembroidery.co.uk with the details of your order.
You will be e-mailed at each stage of the order, or you can log in at https://newentrunners.com/shop/my-account/ to check the order status.
No, we do not store any credit card information.
UK VAT is included in all prices where applicable.
We currently only ship to the United Kingdom.
Yes, where possible items will be dispatched when your entire order is ready. If there is a delay on any item, we will be in touch to discuss.
If you need to swap an item
Returns and Exchanges
As items have been personalised with the Newent Runners logo, they are non-refundable unless they are faulty. Please check the sizing before ordering.
Please contact us on 01452 301473 or by e-mail at sales@freedomembroidery.co.uk with the details of your order.
Please contact us on 01452 301473 or by e-mail at sales@freedomembroidery.co.uk with the details of your order.
Please contact us on 01452 301473 or by e-mail at sales@freedomembroidery.co.uk with the details of your order.
Please contact us on 01452 301473 or by e-mail at sales@freedomembroidery.co.uk with the details of your order.
Please contact us on 01452 301473 or by e-mail at sales@freedomembroidery.co.uk with the details of your order.
Please contact us on 01452 301473 as soon as possible with the details of your order. If the order is already in production, it will not be possible to change or cancel it.